Canada Revenue Agency
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Our NETFILE help features include:

On-line Help

Contact us

  • Starting February 10, 2014, if you cannot find the answer to your NETFILE question, call the e-Services Helpdesk at 1-800-714-7257 (from anywhere in Canada and the United States) during the Helpdesk hours of service.
  • If you are outside Canada or the United States, call us collect at 613-940-8530.
  • Please call 1-888-768-0951, for the TTY (Teletypewriter) e-Services Helpdesk.
  • For refund enquiries, please call 1-800-959-1956.
  • For individual income tax enquiries, please call 1-800-959-8281.
  • You can also call, write, fax, or visit your tax services office or tax centre.
  • For media enquiries, see our media contact list.